How to submit a support case for Streamlit Community Cloud

This article describes the steps to submit a support request to Snowflake for Streamlit Community Cloud.

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Note

For Snowflake customers, a support case can be submitted via the support portal on Snowsight.

  1. Navigate to https://community.snowflake.com/s/ in your browser.

  2. Ensure you are registered.

    a. If you are already a registered user, enter your Snowflake Community username and password into the login form. Click LOG IN.

    b. If you are not a registered user, click "Not a member?". Complete the form on the next screen and follow the instructions to reset your password. Return to the original "SUBMIT A CASE" page and log in to your account.

    Snowsight not a member

  3. Scroll down to the first main section of the page (past the search bar) and locate the Support dropdown menu. Select the "SUBMIT A CASE" link.

  4. Select the option "I am a Streamlit Community Cloud User"

    Snowsight submit a case

  5. Hit the button "Next" to open the case description page.

  6. Please fill out your request and submit the support case.

  7. You should receive a confirmation email with the case number.

A Snowflake Support engineer will follow up directly with the next steps to resolve your case. All communication will be through email.

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